I don’t know how, when lower level tech support yesterday told me they were aware. Not sure what’s going on but he had no clue of this issue. I just spoke to senior support here in Canada.
One user said they reached out to Apple Support regarding the problem and were informed that Apple is aware of it and working on a fix, while others report that Apple Support was unaware of the issue but would escalate it. Users have tried a variety o fixes, including performing a clean install, disabling Firewall, and turning on two-step authentication, but there is no fix at the moment that seems to work. The issue seems to mainly affect those who performed a clean install. Other users report that the log in process seems to act like its working, but it never fully completes and no error message is presented. A plethora of users are voicing issues on Apple’s support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan.Īccording to users on Apple’s forums, many are being presented with a “Could not sign into iMessage” error while trying to sign in, as well as a messaged reading, “An error occurred during authentication. If you can't sign in to iMessage or FaceTime on your Mac, see If you can't sign in to your iMessage account or FaceTime on your Mac.įaceTime is not available in all countries or regions.Apple earlier this week released the public stable version of OS X 10.11.4, but for a number of users the update process has been less than pleasant. Then click Resend next to the email address that you want to verify. If the email address is incorrect, you can update it. Sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you're trying to verify. You can also use your email address with iMessage and FaceTime. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.Make sure that your device has the latest version of iOS.If the issue continues after 24 hours, follow these steps: It might take up to 24 hours to activate iMessage and FaceTime. Go to Settings > FaceTime and turn off FaceTime.Go to Settings > Messages and turn off iMessage.Turn off and restart iMessage and FaceTime Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Depending on your carrier, you might be charged for this SMS. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Make sure that you’re connected to a cellular data or Wi-Fi network.Could not sign in, please check your network connection.When activating iMessage or FaceTime, you might see one of these messages: If you see an error message during activation, follow these steps.
To use iMessage or FaceTime, you need to activate them on your iPhone, iPad, or iPod touch.
0 kommentar(er)
